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Director, Digital Financial Services Performance Improvement

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Location: London, United Kingdom
Date Posted: Jul 10, 2023

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Director / Senior Associate, Financial Services Digital Performance Improvement 

Alvarez & Marsal  



Alvarez & Marsal (“A&M”) is a global consulting firm with more than $2+ billion in revenues, c.7,500 staff and over 70 offices world-wide.  We offer a broad range of professional services including Restructuring, Transaction Advisory, Performance Improvement, Corporate Transformation, Financial Institutions Advisory, Tax, Valuations, and Disputes and Investigation Services.  


At A&M, we believe in the power of diverse teaming to solve complex problems, create value and drive change for our clients. We are a global market leader and we are differentiated as a firm by our professionals’ unique, varied backgrounds that allow us to serve our clients across the globe with both a practical and innovative approach. 


Through our Financial Services practice, we provide assistance to Financial Services institutions that are transforming, underperforming or in need of reorganisation / restructuring. Working directly with our client’s senior leadership, A&M's involvement reassures all stakeholders that the company is taking important steps to maximise its value. 

A&M’s professionals work on some of the world’s most high-profile cases in a rapidly transforming financial services landscape, striving for game-changing solutions that provide impactful long-term change. Working directly with our client’s management, A&M's involvement reassures all stakeholders that the company is taking important steps to address its problems and to maximise its value. A&M supports financial services organisations throughout the entire digital journey including defining a digital strategy, developing customer experiences and optimizing operations.  


This role sits at the intersection of our Digital and Financial Services team. The successful candidate will work with our existing FSI teams to build the profile and reputation of A&M in the Financial Services digital transformation space across EMEA.   

As part of a select and highly skilled team, you will have the opportunity to;  

  • Deliver high profile digitally-enabled transformation projects 

  • Review clients’ immediate and future issues and develop actionable options for the utilisation of digital technologies to improve performance & generate strategic advantage 

  • Develop business plans and financial projections including assessments of risks and opportunities. Contribute to performance monitoring following business plan implementation  

  • Providing insight on the optimisation of operations using digital technologies including data and analytics, Robotic Process Automation (RPA), Machine Learning and Artificial Intelligence (AI), and Customer Experience  

  • Work with Senior Directors and Managing Directors to deliver European client projects through the management of multiple work streams 

  • Support business development activities including the creation of client pitches and proposals to win new mandates 

  • Offer clear ability to deliver the latest thinking within a highly competitive advisory marketplace and an appreciation of the challenges that businesses face in today’s market 

  • Lead high calibre A&M teams on client site, overseeing delivery and liaising with senior client stakeholders  

  • Contribute to the development of A&M’s Financial Services Digital strategy including creating & developing new & existing client relationships, broadening routes to market and leveraging senior client relationships  

  • Working closely with our European partnership group across Financial Services and Digital to develop client focused go to market propositions and solutions  



The successful candidate will be an execution-focused self-starter with entrepreneurial flair. They will be comfortable working independently as well as part of a high performing team. Critically, they will bring a network of contacts with a track record of successfully executing digital projects in the Financial Services sector. 


Specifically, the successful candidate will have: 

  • Successful track record of delivering transformation and digital projects in the financial services sector, preferably with a Financial Services institution or within a well-established consulting firm such as a top tier strategy firm, a leading specialist advisory firm or ‘Big 4’ consultancy 

  • An experienced consulting toolkit including how to frame a business issue, judiciously find and use internal and external data to test hypotheses and draw conclusions, business model using Excel, structure and write PowerPoint and Word presentations and reports 

  • Expertise that may include digital strategy, operating model, RPA/AI, and journey redesign 

  • Experience of managing teams and working across multiple locations in Europe including third-party and in-house teams 

  • A strong academic track record combined with an action-oriented approach and well-developed analytical skills 

  • Fluent business level English is essential. Any additional European language skills are highly desirable 


The idea candidate will be able to successfully identify client needs and win client trust. Ultimately, the successful appointee will be recognised by the client as the lead for value contributed on engagements and therefore build his/her own credible network of contacts and referral sources with clients, professionals and institutions. 

Diversity & Inclusion

A&M’s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.

Equal Opportunity Employer

It is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our Inclusive Diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

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