Knowledge Managment System Services Sr Analyst

• SharePoint Online Enhancements and Clean Up 

• Governance (Standards and tools) 

• Stream Migration 

• Microsoft Viva (Configuration & Implementation) 

• Search, Audience Targeting, Metrics & Analytics, Taxonomy/Metadata 

This role will help drive user adoption by identifying, researching, strategizing, recommending, and implementing SharePoint Online & Microsoft 365 solutions and other applications which support the firm's current and future technology roadmap and strategies. 

Principal responsibilities 

Under the guidance of the KM System Services Director and Manager: 

• Conduct assessments, gather/create detailed requirements, and recommend solutions that meet customer and technical expectations and needs—implement (hands-on) recommendations into flexible and scalable solutions. 

• Partner and collaborate with A&M Stakeholders, Knowledge Management subgroups, IT and other Shared Services groups throughout the firm to plan, document, and assist with implementing customer solutions. 

• Advise, consult, implement on SharePoint Online & Microsoft 365, best practices, and Governance. 

• Develop SharePoint Online & Microsoft 365 training and best practice guidance documentation. On occasion, conduct training sessions. 

• Provide day-to-day support for SharePoint Online & Microsoft 365. 

• On occasion, design and implement solutions using PowerApps/Power Automate. 

• Demonstrate a willingness to assist with tasks outside immediate essential role requirements to benefit an organizational success. 

 
Qualifications 

• 4 - 6 years of experience in the Microsoft 365 ecosystem, specifically SharePoint Online, Teams, Stream, PowerApps, and Power Automate, Microsoft Viva -nice to have. 
• Modern SharePoint Online experience, which includes site features, user permissions, provisioning new sites, and support. 
• Solution implementation and consulting experience with SharePoint Online/ Microsoft 365 large-scale environments. 
• Business Analysis, Project, and change management experience. 
• Experience in creating and advising on taxonomy and metadata.
• Ability to analyze and troubleshoot and technical problems. 
• Experience with the ShareGate migration tool (migrating using the UI, creating reports, etc.) 
• Proven experience working with professionals of all levels of experience up to C-Level 
• Bachelor's degree in a related area or similar work/technical experience  

Required Skills and Attributes 

• Knowledge and experience operating in the full Microsoft 365 ecosystem. 
• Strong relationship management skills, able to deal with senior stakeholders. 
• Strong consultative and proactive approach when partnering with the business. 
• Demonstrate a high level of 'grit' in their perseverance of effort and resilience to challenge. 
• Strong interpersonal skills with the ability to effectively interact with multiple stakeholder groups and senior management. 
• Strong willingness to learn and apply new and emerging technologies. 
• Analytical reasoning and solution-focused problem solver with the ability to think critically and independently with a keen eye for connecting the dots. 
• Ability to drive results in a fast-paced environment. 
• Capable of synthesizing information. 
• Works well under pressure, flexible work style. 
• Excellent communication skills and receptive listening skills, with the ability to present complex ideas and solutions for all audiences. 
• Close attention to detail. 
• Demonstrated a history of operating with urgency, responsiveness, and client-first focus. 
• Microsoft Certifications in SharePoint, Microsoft Teams, and Power Platform are not required but are a plus.
• Exposure to Knowledge Management methodologies is not required but is a plus 

Locations:   

• ​Preferred: Detroit, MI (Troy) or Houston, TX 
• THIS IS AN ROLE THAT REQUIRES ONSITES 3 DAYS A WEEK.