Relationship Management Business Partner

Description

Alvarez & Marsal (“A&M”) is a leading independent global professional services firm, specializing in providing turnaround management, performance improvement and corporate advisory services. With more than 7,500 professionals based in over 30 countries on 5 continents, our firm excels in problem solving and value creation. Drawing on a strong operational heritage and hands-on-approach, our professionals work closely with organizations and stakeholders to help tackle complex business issues and maximize value.

A&M’s Insight Center (“IC”) is the rapidly growing research and benchmarking arm of Alvarez & Marsal. The mission of A&M’s Insight Center is to provide our global professionals and client executives with highly relevant, industry specific, actionable, fact-based insights derived through our proprietary benchmark and research studies. A&M’s Insight Center supports client work and business development projects with an ever-growing toolbox of products, including custom benchmarking and research studies and targeted subscriptions and resources. The team considers research both a science and an art, and as such is committed to developing high-quality, unique, and insightful deliverables to support stakeholders.  The Insight Center also manages the firm’s research subscription portfolio which includes about 200 subscriptions.

We are looking for an enthusiastic, self-motivated Insight Center Business Partner (ICBP) to join our Insight Center (IC) team. By working directly with client facing staff, IC Leadership, and the IC research team, you will serve as a project manager and relationship manager helping deliver a range of research services to support thought leadership, business development, and project delivery. This role requires the keen ability to multi-task managing multiple projects with varying timelines. Examples of project work will include both research service delivery to client facing stakeholders and IC proprietary tool development and launch across multiple business units. Candidates should be prepared to help and influence the strategic direction and buildout of the ICBP project manager capability.  

Principal responsibilities

Serve as a relationship manager and primary liaison for the Insight Center and our partners across the firm growing awareness of IC capabilities and expertise:

• Foster relationships and serve as a liaison between A&M’s business units and the IC team to provide insight and status into the BU needs, initiatives, and end-user experience, supporting the growth and evolution of the team; partner with A&M stakeholders from all divisions and across all levels, from Analysts to Managing Directors
• Build relationships and partner across other A&M Global Enterprise Shared Services to support business units in the achievement of their goals; serve as a connection point between business units and other shared service contacts
• Increase awareness of IC capabilities and expertise such as research, subscriptions and thought leadership; provide training to new joiner groups and existing employees, as required
• Engage with internal stakeholders to understand requirements and to identify opportunities to extend IC service offerings to all A&M divisions
• Have a deep understanding of the support the IC can provide
• Serve as a key collaborator and facilitator to advance the development/refinement of Insight Center services needed to meet divisional or client needs
• Collaborate with IC team members to discuss support needs of stakeholders and work together to provide proactive solutions

Serve as a project manager for both internal and external IC research projects:

• Owns ultimate accountability for initiatives being completed on time, on budget, and to specification/requirement
• Manage relationships between clients and stakeholders both internal and external to ensure seamless execution of project.
• Lead the initiation and planning of project(s) identifying project goals, objectives and scope; set appropriate expectations across teams, and ensure overall feasibility of project
• Create and maintain a comprehensive project documentation; develop detailed project plans that outline the tasks, timelines, and resources required. Actively monitor and track the progress of the project
• Consistently communicate with project team and all stakeholders; schedule regular check-ins to ensure project is on track and exceeding expectations; communicate all project risks and concerns in a professional and timely manner
• Collect feedback from all parties following project completion and implement lessons learned into future projects; share project successes with greater team, congratulating the team on a job well done

General

• Demonstrate a willingness to assist with tasks outside immediate key role requirements for the benefit of overall organizational success

Educational/Technical Qualifications

• 3-6 years of experience in a corporate environment; experience working at a professional service or consultancy firm
• Excellent proactive project management and change management skills, able to manage multiple projects, and multi-task
• Outstanding customer relationship management skills, able to manage expectations, delivery timescales, and agree outputs
• Exceptional written and verbal communication skills
• Proven experience working with professionals of all staff classes up to C-Level
• Microsoft 365, Salesforce, and SharePoint Online experience preferred

Skills and Attributes

• Consultative approach when partnering with the business; ability to set and manage internal and external client expectations
• Demonstrate a high level of ‘grit’ in their perseverance of effort and resilience to challenge
• Strong interpersonal skills with ability to effectively interact with multiple stakeholder groups and senior management
• Analytical reasoning and solution-focused problem solver with the ability to think critically and independently with a keen eye for connecting the dots
• Excellent written and verbal communication skills and receptive listening skills
• Exceptionally close attention to detail
• Demonstrated history of operating with urgency, responsiveness, and client first focus
• Ability to drive to results, in a fast-paced environment; works well under pressure
• Flexible/adaptable and a creative entrepreneurial thinker
• Team player and a positive and “Let’s Get it Done” attitude; willing to pitch in where needed
• Demonstrated self-starter who needs little supervision and is willing to self-teach in new areas of learning

Diversity & Inclusion

A&M’s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.

Voluntary Inclusion

It is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, sex, sexual orientation, gender identity, family medical history or genetic information, political affiliation, military service, pregnancy, marital status, family status, religion, national origin, age or disability or any other non-merit based factor or any other characteristics in accordance with all applicable laws and regulations.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our Inclusive Diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.