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Billing Manager

Location: London, United Kingdom
Date Posted: May 4, 2023

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The role will be responsible for managing the activities of the Billing Team on a daily basis. The Billing Manager is expected to demonstrate initiative, set priorities for the team, ensure timely and accurate completion of assignments, and oversee compliance by those in the team with firm policies and procedures. The Billing Manager is expected to maintain expertise in the tasks or services provided by the team and to work on, as well as delegate, tasks assigned to the team. Further, the Billing Manager is expected to serve as a positive role model and mentor, and to perform all responsibilities with a commitment to providing superior service to the firm’s clients, Managing Directors, and staff, efficient and effective operations, and an atmosphere of teamwork and continuous improvement.

Key Responsibilities:


  • Supervises Billing Team and the daily operations of the Department to ensure that all functions are performed effectively and efficiently; monitors team productivity; coordinates and approves requested PTO to assure full coverage at all times.

  • Addresses any potential issues that arise, working with Management and Human Resources as needed to address issues in a timely manner.

  • Participates in interviewing candidates for open positions.

  • Consults with Management on work load adjustments and assignments.

  • Cultivates seamless and highly-effective working relationships and lines of communication across the client billing organization; manage, mentor and develop staff; and foster a highly responsive, team-orientated, client service-focused approach with the utmost commitment to professional excellence.

  • Implement standards of excellence and customer service; and provide departmental staff with an understanding of future expectations and initiate changes needed to meet them.

  • Evaluate assigned staff and participate in their annual performance reviews. Provide constructive feedback on a regular basis. Identify possible training/development needs and opportunities for growth of team members.


  • Build relationships with functional leaders within the firm in the areas of Finance, Legal, Conflicts, AML, as well as other teams.

  • Supervises billing activities for assigned team to ensure timely and accurate preparation of bills.

  • Provides direction on reporting and unique billing situations, in consultation with Director of Billing.

  • Supervises preparation of reports as requested by management.

  • Implement firm billing and collections standards, policies and programs for those teams supported.

  • Work directly with firm professionals as needed on complex billing and collection matters.

  • Prepare for and attend monthly Billing meetings as needed.

  • Conduct new hire orientation for all new Billing team members as well as senior level professionals.


  • Coordinates collection activities for assigned team to ensure timely allocations.

  • Provides direction on difficult collection situations in consultation with the Finance team.

  • Supervises preparation of reports as requested by management.

Qualifications (Experience, Knowledge, Skills & Abilities):

  • Bachelor’s Degree required, in accounting, finance or related field preferred

  • A number of years professional services billing experience required

  • Prior supervisory experience required

  • Expert skills in MS Office (i.e. MS Word, Excel, PowerPoint, Teams)

  • Excellent oral and written communication skills, including the ability to communicate potentially detailed and complex information to others

  • Aptitude and willingness to work with complex procedures

  • Strong organizational skills and attention to detail

  • Ability to manage multiple priorities and adjust to changing priorities in a professional manner

  • Ability to work independently and with a team

  • Willingness and ability to assume new tasks and responsibilities

  • Strong leadership skills and willingness to function as a role model within the broader team

  • Excellent judgment and common sense

  • Strong service orientation, and an ability to establish and maintain effective working relationships with peers, team members, Corporate employees, firm professionals, and clients.

  • Ability to work extended hours as necessary to fulfill time sensitive responsibilities

  • Commitment to professional growth and development

  • Ability to maintain professional behavior in a demanding and stressful environment and help others to do the same.

  • Ability to plan and prioritize work effectively and resolve problems in a timely manner.

  • Ability to gather and analyze information skillfully and provide analytical insights.

  • Must provide excellent customer service and be detail-oriented with strong organizational skills and have the ability to adapt well to change.

Diversity & Inclusion

A&M’s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.

Voluntary Inclusion

It is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, sex, sexual orientation, gender identity, family medical history or genetic information, political affiliation, military service, pregnancy, marital status, family status, religion, national origin, age or disability or any other non-merit based factor or any other characteristics in accordance with all applicable laws and regulations.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our Inclusive Diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

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