Infrastructure Support Specialist

Description

Infrastructure Support Specialist, London

At Alvarez & Marsal (A&M), Disputes and Investigations (DI) is our dedicated service line that specialises in supporting international law firms and corporate clients with high-value expert witness work and in highly complex investigations. With IT forensics being a core offering of this service line, A&M operates forensic laboratories and data centres around the globe, allowing us to analyse IT artefacts and enter them into evidence. In these labs and data centres, we operate sophisticated infrastructure, hosting specialised forensic applications like EnCase, Cellebrite, NUIX, Brainspace and Relativity.

A&M is a dynamic growing firm and we are looking for a highly motivated, customer-focused Infrastructure Support Specialist to join our team in London as a Regional Infrastructure Specialist. As an Infrastructure and Operations Support team member, you will provide advanced administration, maintenance, and support of physical and virtual computing environments in London and the wider EMEA region. This position works closely with other Infrastructure, Network, Application specialists, and Business Partners to implement, monitor, and maintain A&M’s Forensic Technology environments.

Responsibilities

• Administrating and supporting our forensic application environment, contributing to version roadmaps, infrastructure requirements planning, upgrades and maintenance
• Acting as application support expert for the forensic application environment and actively involved as a support resource in the incident management process
• Continuously and proactively identifying issues in infrastructure, application environment and support organization
• Solve technical challenges and tasks with automation using PowerShell and scripting
• Data lifecycle management and storage capacity management
• Change Management / Incident Management / Ticket Handling
• Asset Management

Requirements

Fully qualified IT engineer with relevant professional experience supporting large IT environments and blend of the following experience:

• eDiscovery Administration including Relativity Server/Relativity One, Brainspace, and NUIX
• Microsoft SQL Server Administration (T-SQL query language)
• Automation & scripting via PowerShell
• Microsoft Windows Server (2016/2019)
• Microsoft AD, DNS, DHCP, IIS, GPO, NTFS permissions
• Systems monitoring and alerting
• Virtualization technologies (VMware and Hyper-V)
• Storage Management (Pure, EMC PowerVault)
• Backup Solutions (VEEAM, Zerto, Redgate)
• Endpoint Security (Antivirus, Malware)
• Experience with Azure Administration a plus

Profile

• Technically curious, analytical thinker with excellent problem-solving, investigation, and diagnostic skills.
• Excellent communication skills, verbal and written
• Team player, ability to work well within a global team
• Ability to handle multiple tasks and projects with changing priorities
• Hands-on, will-do attitude
• Proactive approach to problem solving
• Healthy sense of urgency in problem resolution
• Maintain the highest level of security and confidentiality.

Diversity & Inclusion

A&M’s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.

Voluntary Inclusion

It is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, sex, sexual orientation, gender identity, family medical history or genetic information, political affiliation, military service, pregnancy, marital status, family status, religion, national origin, age or disability or any other non-merit based factor or any other characteristics in accordance with all applicable laws and regulations.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our Inclusive Diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.