Manager of Knowledge Management

Description

Alvarez & Marsal, a premier professional services firm with more than 5,000 professionals globally, is seeking an enthusiastic, self-motivated Knowledge Management Business Partner to join our Knowledge Management (KM) team. The role is part of a developing KM capability and the successful candidate will play a vital role in contributing to the development of our team and offerings, as well as defining our strategic direction. The successful candidate will be responsible for partnering with business units on existing and future efforts designed to facilitate knowledge sharing within the firm.

Principal responsibilities

Partner with A&M Business units on KM initiatives

• Design, develop and implement KM future state processes and tools that align with business unit objectives.
• Engage with internal stakeholders, to understand requirements and identify opportunities to extend KM service offerings to further areas of the business.
• Foster relationships and serve as the primary liaison between A&M’s business units and the centralized knowledge management team.
• Provide advice based on internal and external KM best practices.

Collaborate with other KM team members

• Support KM team members on initiatives both within and beyond immediate region, to contribute to further building our global capability.
• Share knowledge of processes, approaches, methods, tools/platforms etc. with team colleagues, so it can be leveraged across the globe.
• Provide insight into business needs, initiatives and end-user experience to help ensure global KM service offerings remain relevant and aligned to overall strategy.

Serve as a liaison between business units and A&M Global Enterprise Shared Services

• Build relationships & partner across other shared services to best support business units in the achievement of their KM goals. For example, establishing good working protocols with IT, compliance, legal and our research center will be critical to best serve our customers
• Help connect business units with other shared service contacts.

Grow KM knowledge and expertise

• Identify internal and external KM trends and best practices; communicate and promote these to business unit KM contacts.
• Support the growth and evolution of the KM team at A&M by applying KM best practices in ways that best ensure the success of the KM support model.
• As it relates to Knowledge Management practices, share, influence and encourage best practices and knowledge sharing throughout region and firm.

General

• Demonstrate a willingness to assist with tasks outside immediate key role requirements for the benefit of overall organizational success.

Qualifications

• 3-5 years of experience in Knowledge Management practices and/or content management experience preferred.
• Bachelor's degree in related area or similar work/technical experience in Business Studies, Business Administration, or Management.
• Proven experience working with professionals of all staff classes up to CLevel.
• Experience working in KM at a professional services or consultancy firm.
• Demonstrable experience in process improvement, project management and change management.
• Microsoft 365 and SharePoint experience preferred.
• Fluent English is essential (this person will report to a global team) and Spanish is desirable.

Desired Skills and Attributes

• Consultative approach when partnering with the business.
• Demonstrate a high level of ‘grit’ in their perseverance of effort and resilience to challenge, in order to accomplish long term goals and further develop KM capabilities.
• Strong interpersonal and communication skills with ability to effectively interact with and influence multiple stakeholder groups and senior management.
• Familiarity with KM concepts, best practices, systems, platforms (Primarily Microsoft 365), frameworks and tools in a professional services environment.
• Analytical reasoning and solution-focused problem solver with the ability to think critically and independently with a keen eye for connecting the dots and scaling KM efforts.
• Ability to drive to results, in a fast-paced environment.
• Capable of synthesizing information.
• Proactive mindset. Be able to self-motivate and work alone and unsupervised.
• Works well under pressure; flexible work style.
• Excellent communication skills and receptive listening skills, with ability to present complex ideas and solutions for technical and non-technical audiences.
• Exceptionally close attention to detail.
• Demonstrated history of operating with urgency, responsiveness and client first focus.

Diversity & Inclusion

A&M’s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.

Equal Opportunity Employer

It is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our Inclusive Diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.