Location: Chicago, IL, United States
Date Posted: Sep 13, 2023
Knowledge Management Internal Operations Manager
Alvarez & Marsal (“A&M”) is a leading independent global professional services firm, specializing in providing turnaround management, performance improvement and corporate advisory services. With more than 8,300 professionals based in over 30 countries on 5 continents, our firm excels in problem solving and value creation. Drawing on a strong operational heritage and hands-on-approach, our professionals work closely with organizations and stakeholders to help tackle complex business issues and maximize value.
A&M’s Knowledge Management (“KM”) team is a part of a growing KM team that has been building and establishing over recent years. KM maintains functional ownership over the firm’s global intranet, advises on global content and stakeholder management both at the whole-firm level and at the division and region-specific level and guides strategy and functional support over communications through M365 collaboration tools, strategy and functional support over Knowledge Systems touching areas of governance and reporting in addition to the M365 stack.
The KM team is seeking an enthusiastic, self-motivated Knowledge Management (“KM”) Internal Operations Manager. Candidates should be prepared to help and influence the strategic direction and building of the capability. The successful candidate will play a vital role in collaborating between our three sub-teams: KM Global Field Operations, KM System Services and KM Business Partnership. This role requires the keen ability to multi-task managing multiple projects with varying timelines and will be asked to dive in and help project manage large and strategic initiatives alongside one or more of our three sub teams. Examples of project work will include both technical implementations (such as bringing in reporting tools) to client-facing projects to help our divisions and regions as they mature in Knowledge Management. The key management activities will include heavy stakeholder management and change management, working with our technical teams and business partners as we roll out new tools, processes and improvements.
Serve as a liaison between our three KM sub teams, corporate groups as needed to support strategy and vision alignment, communication about operations and ongoing projects and initiatives, while remaining keenly aware of any risks, pitfalls or issues that need to be managed.
For the more strategic and broadly applicable projects, serve as a general project and change manager by helping our three KM sub teams properly roll out new systems, processes and changes to divisions, regions and/or the full firm.
Grow A&M KM knowledge and expertise
Skills and Attributes
A&M’s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.
It is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, sex, sexual orientation, gender identity, family medical history or genetic information, political affiliation, military service, pregnancy, marital status, family status, religion, national origin, age or disability or any other non-merit based factor or any other characteristics in accordance with all applicable laws and regulations.
Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our Inclusive Diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.