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Knowledge Management System Services Sr Analyst

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Location: Chicago, IL, United States
Date Posted: Nov 27, 2023

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Knowledge Management System Services – Sr. Analyst

Alvarez & Marsal (“A&M”) is a leading independent global professional services firm specializing in turnaround management, performance improvement, and corporate advisory services. With more than 8,300 professionals based in over 30 countries on five continents, our firm excels in problem-solving and value creation. Drawing on a strong operational heritage and hands-on approach, our professionals work closely with organizations and stakeholders to help tackle complex business issues and maximize value.

A&M’s Knowledge Management (“KM”) team is part of a growing KM team that has been building and establishing over recent years.  KM maintains functional ownership over the firm’s global intranet, advises on global content and stakeholder management both at the whole-firm and division and region-specific levels, and guides strategy and functional support over communications through M365 collaboration tools and other KM-related applications.

This role is in the Knowledge Management (KM) team, specifically in the sub-team of System Services that is responsible for the delivery of day-to-day functional support, strategy, and roadmap of the A&M Knowledge Management ecosystem, which includes but is not limited to Microsoft 365, Cloud Governance, analytic reporting tools and various other Knowledge management applications.

This role involves providing functional support, consulting, and implementing technical solutions and applications aligned with the company's knowledge management and technology strategies.

Locations:  Tampa, Houston, Detroit (Troy), Dallas, or Chicago. Open to candidates near other offices. THIS IS A ROLE THAT REQUIRES ONSITE 3 DAYS PER WEEK 

Principal responsibilities

Under the guidance of the KM System Services Director and Manager:

  • Provide day-to-day functional support for Microsoft 365, a Cloud Governance Tool, a reporting and analytics tool, and potentially other Knowledge Management related applications.
  • Act as a subject matter expert and provide guidance and consultation for Microsoft 365, a Cloud Governance Tool, a reporting and analytics tool, and potentially other Knowledge Management related applications.
  • Partner with Knowledge Management subgroups (KM Business Partners and KM Field Operations), Information Technology (IT), and other groups throughout the firm to plan, document, implement, and support solutions and tools.
  • Conduct assessments, consult, gather detailed requirements, and recommend solutions that meet A&M Stakeholders' and technical expectations and needs— plan and implement recommendations into flexible and scalable solutions within our Knowledge Management ecosystem.
  • Design, develop, and customize SharePoint Online and Microsoft Teams sites based on business requirements. Light automation development using PowerApps and Power Automate.
  • Assist and/or lead implementation and support of firm-wide collaboration tools, including but not limited to Governance, Analytics, Microsoft Viva, and other Knowledge Management related applications.
  • Provide guidance and consultation on matters related to Governance. Develop monitoring and reporting solutions, track and improve user engagement and governance compliance.
  • Create, review, and deliver documentation including but not limited to business requirements, timelines, change management, communications, user adoption and training, best practices, and Governance.
  • Participate in developing and maintaining the KM Ecosystem roadmap and strategy.
  • Participate in developing internal processes and strategies for building Global KM practices, KMSS team, and partnerships.
  • Demonstrate a willingness to assist with tasks outside immediate essential role requirements to benefit an organizational success.


  • 4 - 6 years of experience in:
    • Microsoft 365 ecosystem
    • Solution implementation and Consulting experience in large-scale environments
    • Business Analysis, Project management, project coordination, and Change management
  • 3-6 years of experience in a corporate environment; experience working at a professional service or consultancy firm is highly preferred.
  • Proven experience working with professionals of all experience levels up to C-Level.
  • Bachelor's degree in a related area or similar work/technical experience.

Required Skills and Attributes

  • Ability to analyze and troubleshoot technical problems.
  • Experience operating in the entire Microsoft 365 ecosystem, Modern SharePoint Online, out-of-the-box.
  • Ability to analyze and troubleshoot technical problems.
  • Exposure to Microsoft Viva Suite, Governance, Analytics/Reporting, and Sharegate is a plus.
  • Experience creating and advising on taxonomy, metadata, and term stores.
  • Strong consultative and proactive approach when partnering with the business.
  • Strong relationship management and interpersonal skills with the ability to effectively interact with multiple stakeholder groups and senior management.
  • Demonstrate a high level of 'grit' in their perseverance of effort and resilience to challenge.
  • Strong willingness to learn and apply new and emerging technologies.
  • Analytical reasoning and solution-focused problem solver who can think critically and independently with a keen eye for connecting the dots.
  • Ability to drive results in a fast-paced environment.
  • Capable of synthesizing information.
  • Works well under pressure and has a flexible work style.
  • Excellent communication and receptive listening skills, with the ability to present complex ideas and solutions for all audiences.
  • Close attention to detail.
  • Demonstrated a history of operating with urgency, responsiveness, and client-first focus.
  • Exposure to Knowledge Management methodologies is not required but is a plus.

The salary range is $75,000 - $95,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance.  Please ask your recruiter for details.


Diversity & Inclusion

A&M’s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.

Equal Opportunity Employer

It is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our Inclusive Diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

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