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Technical Communication Specialist

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Location: Dallas, TX, United States
Date Posted: Feb 13, 2024

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Description

A&M is looking for a Technical Communication Specialist to fill a specialist position on the communications and change management team in IT. This position combines the role of technical writer and content marketer. The technical communications specialist will be responsible for planning and producing procedural documentation, writing and editing emails, proofreading and editing knowledge base documentation, and enforcing communication best practices, all while adhering to brand and style guidelines. 

The perfect candidate is an intuitive communicator, geeks out about grammar, and knows how to use the fewest words to get their point across. 

Responsibilities include: 

  • Collaborate with SMEs to write and publish emails, articles, SOPs, and other change management materials 

  • Use Pardot to write planned and major incident outage communications 

  • Edit, format, and proofread technical documentation 

  • Write clear and simple non-technical SharePoint articles about technical initiatives 

  • Demonstrate ability to prioritize and balance multiple priorities and projects 

  • Take initiative in solving problems, improving processes, and providing a better experience for the business 

  • Assist with other change management and organizational design projects as needed 

'Qualifications include: 

  • Bachelor’s degree in Communication, Education, English or a related field 

  • 2-3 years of experience in a Communication Specialist role, preferably for an IT company 

  • Excellent communication skills (oral and written), interpersonal, and organizational skills are required 

  • Demonstrated ability to present and explain complex technical topics, problems, and alternative solutions to others 

  • Technical writing experience for communicating complex technical processes and systems for diverse audiences with varying ranges of technical experience 

  • Laser-focused attention to detail 

  • Ability to work with cross-functional team 

  • Graphic design experience a plus 

The salary range is $80 - $100K annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.

LI-TB1 

Diversity & Inclusion

A&M’s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.

Equal Opportunity Employer

It is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our Inclusive Diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

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