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Infrastructure Support Engineer

Location: London, United Kingdom
Date Posted: Jan 18, 2024

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Description

The Role

Alvarez & Marsal’s Disputes and Investigations team seeks a customer-focused Infrastructure Support Engineer to join our team in London. As an Infrastructure and Operations Support team member, you will provide advanced administration, maintenance and support of physical and virtual computing environments across EMEA. This position works closely with other Infrastructure, Security, Application Specialists and Business Partners to implement, monitor and maintain our Forensic Technology environments.

The Responsibilities

As an Infrastructure Support Engineer you will manage the following key responsibilities:

  • Deploy, administer, and support servers and applications in our forensic hosting environments.
  • Solve technical challenges and tasks with automation using PowerShell and scripting.
  • Contribute by writing and maintaining documentation for technical and non-technical audiences, including network, systems, and disaster recovery documentation.
  • Provide local technical support to end-users as appropriate.
  • Coordinate, collaborate and frequently communicate with local 3rd party IT service providers.
  • Follow established change control, ticket handling, and incident management processes.

The Requirements

As a fully qualified IT Engineer with relevant professional experience supporting large IT environments, you will have:

  • Proven track record of progressive IT administration and support experience.
  • Hands-on experience supporting Microsoft technologies, including Active Directory, Azure Active Directory, Server 2016-2019, Microsoft SQL Server 2017-2019, Group Policy, DHCP, DNS, and related technologies.
  • Experience using PowerShell to query, automate, and troubleshoot.
  • Virtualization technologies (vSphere/vCenter and Microsoft Hyper-V).
  • Experience with enterprise monitoring tools (e.g. SolarWinds, Nagios, Slunk).
  • Working experience with current enterprise data centre operations.
  • Familiarity with industry-standard security processes and procedures, including ISO/IEC 27001

Other Requirements

  • Provide excellent customer service through effective and proactive communication in German and English with a can-do attitude and a high degree of professionalism and teamwork.
  • Technically curious, analytical thinker with excellent problem-solving, investigation, and diagnostic skills.
  • Ability to handle multiple tasks and projects with changing priorities.
  • Maintain the highest level of security and confidentiality.

Why join A&M?

A&M is a fast-paced environment with a highly dynamic culture that emphasizes diversity and inclusion. We empower, coach and mentor our people and endorse meritocracy to develop skilled consultants who will grow with A&M to deliver tangible results and build long-lasting relationships, internally and externally. Our entrepreneurial culture celebrates independent thinkers and doers who positively impact our clients and shape our industry.

The collaborative, supportive environment and engaging work guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.

Diversity & Inclusion

A&M’s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.

Equal Opportunity Employer

It is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our Inclusive Diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

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