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Manager, Operations

Location: Toronto, Canada
Date Posted: Jan 23, 2024

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A&M is a group of entrepreneurial, action and results-oriented professionals who take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.  

We provide tax, turnaround management, restructuring, performance improvement, and corporate advisory services. Our tax practice is unique in that we offer the opportunity to work without audit conflict and truly act a trusted business advisor. We provide our teams with opportunities and support to develop and cultivate careers that are most meaningful to them and reward them based on their achievements. 

We are currently seeking an Operations Manager to join our Tax practice. The ideal candidate will be experienced in handling a wide range of administrative and executive support related tasks and will be able to work independently with little or no supervision. This person must be exceedingly well polished, organized, flexible, and enjoy the administrative challenges of supporting an office of diverse people and programs.  This person will interact with staff (at all levels), sometimes under pressure, and needs to be proactive, resourceful and efficient, with a high level of professionalism and confidentiality.  


Administrative Responsibilities and Skills: 

  • Prioritize and manage multiple go-to market projects from inception to implementation with clear communication throughout the process to a variety of internal stakeholders. 

  • Keen attention to detail and very strong follow up skills. 

  • Be the experts in four areas for executive management: 

  • Travel arranging with calendaring 

  • Time entry 

  • Expense entry and credit card reconciliations 

  • License renewals and tracking of CPE or CLE 

  • Assist with service quality and client satisfaction processes. 

  • Prepare pitch decks, and responses to Requests for Proposals/Quotations/Information for existing and potential clients, including qualitative and quantitative data compilation. 

  • Assist in key account team development and program management. 

  • Schedule and actively participate/contribute in various business development and internal meetings. 

  • Answer main line phones and direct all incoming calls to appropriate executive promptly and efficiently; and problem-solve as necessary. 

  • Develop, review, and summarize reports and documents for management use. 

  • Prepare background documents and outgoing mail and packages as necessary.  

  • Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software. 

  • Coordinate logistics for internal meetings (conference rooms, audio visual equipment, participant invitations, catering). 

  • Serve as a liaison between corporate IT, accounting, and other divisions within company. 

  • Provide general office duties, ordering supplies, stocking kitchen, and facility support. 

  • Providing general administrative support in effort to assist with the overall success of the practice. 

Preferred experience: 

  • A Bachelor’s Degree or equivalent work experience 

  • Minimum of 3 years related, relevant experience 

  • Must be proficient with a variety of computer software applications in word processing, spreadsheets, database and presentation software, especially Microsoft Office Suite: Word, Outlook, Excel, and PowerPoint.  Concur knowledge a plus. 

  • Uses independent judgment in completing activities and operates under little or no supervision. 

  • Excellent written and verbal communication skills, strong decision-making ability and attention to detail are equally important. 

  • Strong work ethic, creative problem solver, and team player that won’t mind pitching in to do “whatever it takes” to get the job done. 

  • Ability to effectively support multiple managers in other offices across U.S. with varied personalities, manage/coordinate simultaneous projects, and successfully prioritizes multiple tasks with good judgment and strong follow-up skills. 

  • Available for overtime, as needed, and must have an excellent attendance and punctuality record. 

  • Willingness to assist with all other administrative duties as assigned. 


A&M is committed to providing an accessible recruitment process that meets our obligations under the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005 and any other applicable legislation. We strive to maintain a strong and dynamic workforce that fosters respect and inclusivity for applicants of all abilities. Should you have any accessibility need(s) and/or require accommodation during the recruitment process, please notify Human Resources at [email protected] and we would be pleased to assist you.


Diversity & Inclusion

A&M’s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.

Equal Opportunity Employer

It is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our Inclusive Diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

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