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HR Operations Advisor

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Location: Manchester, United Kingdom
Date Posted: Apr 11, 2024

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Senior Operations Advisor - People Team - Human Resources - Manchester - 12 months fixed term contract

Alvarez & Marsal (A&M) is a global professional services firm specializing in turnaround and interim management, performance improvement and business advisory services. A&M delivers specialist operational, consulting and industry expertise to management and investors seeking to accelerate performance, overcome challenges and maximize value across the corporate and investment lifecycles. Founded in 1983, the firm is known for its distinctive restructuring heritage, hands-on approach and relentless focus on execution and results.

We are in search for a bi-lingual, driven and hands on HR professional. This role is for someone who wants to make a difference, who is looking for a challenge and for regional exposure and who can work as a team player. If you speak German or Arabic, as a second language and are looking for the above, Alvarez & Marsal is your perfect professional choice.

The People Operations Team look after the EMEA region (24 countries). The team is vital for building A&Ms culture and setting clear boundaries and expectations to adhere to. We are key in creating transparent processes for the entire employee journey. We are also responsible for ensuring that our SLAs are met and that the data, processes, policies and the general logistics in the lifecycle of the employees run smoothly. We are keen on making sense of data, so if you are good at data analytics and have an eye for detail, this role is for you.

As a senior member of the HR Ops team your aim will be to drive high quality in all the below and more:

  • Within our agreed SLAs, provide a timely, efficient and responsive HR Operations service, advising and guiding managers and staff across EMEA
  • Provide support to HR Operations Managers and leaders in the design and delivery of training on HR Operations processes and systems including the creation of accompanying guidance manuals
  • When required support the HR Operations Manager in work allocation, distribution and follow up
  • Maintain accurate HR & Payroll data through timely recording and upkeep of information on both the HR Information system and manual files
  • Ensure control processes are followed and maintain a complete audit trail of all changes. In the case of the HR Information system carry out regular cleansing of data.
  • Manage the employee lifecycle (EMEA contract preparation and changes, documentation preparation, right to work, background checks, comp management and recording, absence management among others)
  • Participate and potentially take ownership of several pivotal HR Operations projects
  • Work as part of a team to ensure queries are answered in an efficient and timely manner (error free) against KPIs and SLAs
  • Update and communicate monthly HR reports and develop new and useful metrics
  • Reviewing and ensure that all policies are up to date and escalate as appropriate
  • Provide insightful ideas and execution to constantly improve the service provided by the Ops team, to use our system to its fullest and improve end user experience
  • Assist the global mobility team with immigration processes, relocation and transfers
  • Work & collaborate with all other Corporate and non-Corporate Teams to achieve continuous improvement and a seamless service

Skills required to succeed in this Role :

  • Bi-lingual / fluent English speaker, with German or Arabic as a second language
  • Customer Service:

-Be passionate about improving employee experience and by helping people.

-Experience of providing administrative and technical support for a range of HR Operations functions particularly with an employee life cycle.

-Proven experience of advising and providing resolution of queries on conditions of service, employee lifecycle matters and general employment enquiries. Ensuring compliance and consistency across the organisation.

-Strong interpersonal skills with ability to effectively interact with senior management

-Excellent communication & listening skills, knowing how to get a message across to others and establishing a strong rapport with employees and peers

-Ability to stir work and deliver by skilfully & effectively using verbal and written skills

  • Accuracy & Self - Motivation:

-High attention to detail

-Skilful at problem solving

-Self-motivated and disciplined with analytical skills and a love of processes

-Capability to work independently as well as in teams

-Well-developed and up-to-date practical knowledge of employment law

-Very good experience using HRIS, preferably Workday

-Able to work confidentially at all times.

-Excellent time management skills and proven experience of working under SLAs

  • Collaboration:

-Have a collaborative, open mindset

-Excellent communication and customer service skills

-Experience working as part of an HR team, preferably as part of shared services or operations

-Ability to work in a highly demanding team environment with a flexible attitude

This is an opportunity for those who want to grow, learn and want to become the engineers of a robust and flexible operations offer for our HR team and for Alvarez and Marsal.

Diversity & Inclusion

A&M’s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.

Equal Opportunity Employer

It is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our Inclusive Diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

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