Intranet Operations Analyst

Description

About A&M

Alvarez & Marsal is a leading independent global professional services firm, specializing in providing turnaround management, performance improvement and corporate advisory services.  With over 9,000 professionals based in 70+ locations across North America, Europe, Asia, and Latin America, our firm excels in problem solving and value creation.  Drawing on a strong operational heritage and hands-on-approach, our professionals work closely with organizations and stakeholders to help tackle complex business issues and maximize value.

Position Overview         

Alvarez & Marsal is seeking an enthusiastic, self-motivated Intranet Operations Analyst to join our Knowledge Management (KM) team. This role is part of a developing KM team, and candidates should be prepared to influence the strategic direction and building of the capability. The successful candidate will play a vital role in contributing to the management and continued development of the firm’s global intranet, employee engagement, and KM offerings.

Principal Responsibilities:

Global Intranet Content Management

• Assist with the management of the intranet homepage and landing pages to ensure a proper balance of content and tools.
• Build relationships with content providers across the firm, which include marketing and business development leaders, content strategists, and others throughout our business units and corporate groups.
• Develop and maintain sites, pages, and libraries, as well as author content for the global intranet site and other communication campaigns.
• Manage content calendars and content gathering processes to keep the intranet up to date with the latest news, communications, and files.
• Monitor intranet analytics and provide reports that help content owners improve their presence on the site and drive usage of the intranet.
• Champion the use of the intranet, promoting the business benefits, and encouraging adoption across the Firm.

Online Community and Technology Support

• Support and moderate online communities within our technology environment
• Assist in the planning, implementation, and/or ongoing maintenance of our various technology applications within the Microsoft 365 environment

KM Growth and Advocacy

• Support the growth and evolution of the KM team at A&M by applying KM best practices in ways that best ensure success of KM support model.
• Share, influence and encourage best practices and knowledge sharing throughout region and firm, specifically around KM practices and Microsoft 365.

General/Other/Misc:

• Demonstrate a willingness to assist with tasks outside immediate key role requirements for the benefit of overall organizational success.

Qualifications

• Recent college graduates and/or experienced professionals with 0-3 years of experience in knowledge management, internal communications, or content management.
• Bachelor's degree in related area or similar work/technical experience in Business Studies, Business Administration, Management or Technology.
• Internship or work experience with transferrable skills preferred.
• Microsoft 365 and SharePoint experience preferred.

Desired Skills and Attributes

• Experience or familiarity with SharePoint Online (SPO) or other intranet products
• Ability to run and analyze reports and dashboards using Power BI or other tools to monitor content effectiveness and trends.
• Knowledge and experience operating in the full Microsoft 365 ecosystem is also highly beneficial.
• Excellent writing and communication skills with ability to present various ideas and solutions for all audiences.
• Design experience using Adobe Creative Suite or similar products.
• Consultative approach when partnering with the business.
• Project and change management skills.
• Strong interpersonal skills with ability to effectively interact with multiple stakeholder groups and senior management.
• Ability to drive to results, in a fast-paced environment, while having a flexible work style.
• Close attention to detail.
• Demonstrated history of operating with urgency, responsiveness, and client first focus.

The salary range is $60,000 - $75,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance.  Please ask your recruiter for details.

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Diversity & Inclusion

A&M’s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.

Equal Opportunity Employer

It is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our Inclusive Diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.