IT Business Relationship Manager

Description

INFORMATION TECHNOLOGY BUSINESS Relationship Partners

Overview & Position Objective:

The IT Business Partners (ITBPs) have the overall responsibility of closely managing business relationships between A&M business units and Corporate IT. This role is part of a global team but will be focused on business units primarily within the US and the UK. The goal is to build a strong understanding of the business units within these geographical areas inclusive of teams, business models, processes, business success drivers, clients, engagements, and technology. The goal is to increase efficiency, improve effectiveness and create competitive advantage by introducing new or improving our existing technology services and solutions. ITBPs will create and maintain bidirectional communication channels and collaboration at various levels within the business units. The ITBP will convey priorities and relevant IT project information, share knowledge of technology-related services, opportunities, risks, and/or impacts, align business and IT goals, and execute against common objectives. Additionally, the ITBP will work together with other corporate departments such as Human Resources, Marketing, Security, or other IT subdivisions such as HRIS, IT Support, Engineering, and/or Project Management to ensure enhanced collaboration and engagement with A&M business units to drive success through genuine partnership.

Essential Functions:

The section below lists key work activities the IT Business Partner must demonstrate to achieve the position objectives described above.

• Develop a personalized, value-added service with demonstration of willingness to understand the needs of business units, deliver trusted advisement, products and services that best enable our business units in supporting our client’s needs.

• Proactively solicit, evaluate, and communicate feedback from business units to enhance services.

• Partner with business leaders and stakeholders to efficiently and cost-effectively deliver systems and solutions that address business needs and challenges, thereby advancing the goals of assigned business units and wider A&M.

• Evaluate the current technology landscape to detect critical deficiencies, both technical and non-technical and recommend and implement solutions that continually enhance the experience and effectiveness of A&M business teams.

• Work on complex business challenges and provide highly innovative solutions by leveraging domain expertise and business intelligence to facilitate quality decision making.

• Engage and contribute actively to all project phases, from concept and planning through development, execution, monitoring, and closure.

• Assist in creating and implementing change management strategies, awareness campaigns, UAT programs and plans to maximize user adoption and proficiency.

• Collaborate with Project Management and other IT teams to communicate progress, assist in prioritization, and provide leadership and oversight for ongoing projects, current business unit and IT initiatives, as well as major issues affecting A&M and business units.

• Develop and distribute various targeted business communications, share IT knowledge, risks and contingency plans with business units and other corporate teams. Share insights and feedback from our business units with our teams.

• Share technology and business best practices across A&M through relationships with stakeholders, operations management teams and ‘on the line’ team members collaborating directly with our clients.

• Contribute to the continuous development of the IT Business Partnering framework and journey map. Grow Business Relationship Management (BRM) knowledge, gain certification and engage in continuous professional development (CPD).

• Proactively partner across business units to drive ongoing adoption and implementation of technology and identify opportunities for business process improvement.

Required Skills:

A successful candidate will not only have outstanding leadership skills, but also exceptional interpersonal, communication and relationship building skills coupled with knowledge of various technology platforms and solutions ranging from conceptual understanding to strong technical comprehension. IT Business Partners provide crucial advice for the successful execution of business initiatives using technology. Moreover, a strong ITBP must have:

• Stakeholder & business relationship management: The ability to build and maintain strong, trusted relationships globally
• Astute understanding of business drivers for success
• Moderate analytical and data analytics skills
• Solid business analysis, interaction, and critical thinking skills.
• Experience in defining and/or improving business processes
• Professional and positive approach to opportunities, projects, and challenges alike
• Moderate project management skills
• Familiarity to moderate experience with organizational change management
• Diligent with intense attention to detail
• Ability to cope well under pressure, high-paced workstreams and/or short deadlines
• Collaborates and communicates well with all levels of an organization
• Dynamism and vigor
• Highly self-motivated & self-sufficient, coupled with the ability to be a key team player
• Knowledge and/or experience with artificial intelligence (AI) platforms is desirable

Qualifications & Certifications:

• Experience: 5+ years of direct experience in IT and business relationship/partnership roles.
• Education: Requires a bachelor's degree in related area.
• Certification: Business Relationship Management Professional (BRMP) certification or Certified Business Relationship Management (CBRM) is desirable.

The salary range is $120 - $150 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance.  Please ask your recruiter for details.

Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings’ fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined from time to time as well as a 401(k) retirement plan. Provided the eligibility requirements are met, employees will also receive a discretionary contribution to their 401(k) from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click here for more information regarding A&M’s benefits programs.

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A&M’s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.

Equal Opportunity Employer

It is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our Inclusive Diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.