Manager, Knowledge Management Technology
Location: Gurugram, India
Date Posted: Feb 18, 2025
Description
Alvarez & Marsal, is seeking an enthusiastic, self-motivated KM Technology Manager to join our Knowledge Management (KM) team. This role is part of a developing KM team and candidates will work with the US based KPT Senior Manager in supporting tactical and repeatable knowledge management and content work for internal operations, delivering best in class automations in the M365 environment in coordination with the other KM Pillars, and BU-driven services. The team specializes in building solutions that sit in SharePoint online via the Power Apps/Automate tools to further the goals of the KM team and Intranet Engagement team. The KM team is a growing capability that serves all global business at Alvarez & Marsal. The team has resources across the globe and is building a team based in India to support our growing capability set.
Responsibilities -
- Provide day-to-day functional support for Microsoft 365 applications and
customized tools, a reporting and analytics tool, and potentially other Knowledge
Management related applications. - Act as a subject matter expert and provide guidance and consultation for Microsoft
365 Applications, a reporting and analytics tool, and potentially other Knowledge
Management related applications. - Partner with Knowledge Management subgroups (KM Business Partners and KM
Global Intranet and Digital Engagement) and other teams throughout the firm to
plan, document, implement, and support solutions and tools. - Conduct assessments, consult, gather detailed requirements, and recommend
solutions that meet A&M Stakeholders' and technical expectations and needs—
plan and implement recommendations into flexible and scalable solutions within
our Knowledge Management ecosystem. - Design, develop, and customize SharePoint Online and Microsoft Teams sites
based on business requirements. Must have some familiarity with automation
development using PowerApps and Power Automate, and any - Assist and/or lead implementation and support of firm-wide collaboration tools,
including but not limited to Analytics, Microsoft Viva, and other Knowledge
Management related applications. - Create, review, and deliver documentation including but not limited to business
requirements, timelines, change management, communications, user adoption
and training, best practices. - Participate in developing internal processes and strategies for building Global KM
practices, the KMT team, and various partnerships internally. - Demonstrate a willingness to assist with tasks outside immediate essential role
requirements to benefit an organizational success
Qualifications -
- 4 – 6 years of experience in Microsoft 365 ecosystem, with specificity in Power
Apps & Power Automate - Requirements gathering, Solution implementation and Consulting experience
in large-scale environments - Proficiency in project coordination, and change management
- Working in a corporate environment; experience working at a professional
service or consultancy firm is highly preferred. - Proven experience working with professionals of all experience levels up to C Level.
Desired skills and attributes -
- Ability to analyze and troubleshoot technical problems – a Detail oriented mind
- Experience operating in the entire Microsoft 365 ecosystem, Modern SharePoint
Online, out-of-the-box. - Ability to forecast the downstream effects of Permissions & Environmental
changes. - Exposure to Microsoft Analytics/Reporting, and Sharegate is a plus.
- Strong consultative and proactive approach when partnering with the business.
- Strong relationship management and interpersonal skills with the ability to
effectively interact with multiple stakeholder groups and senior management. - Demonstrate a high level of 'grit' in their perseverance of effort and resilience to
challenge. - Strong willingness to learn and apply new and emerging technologies.
- Analytical reasoning and solution-focused problem solver who can think critically and independently with a keen eye for connecting the dots.
- Ability to drive results in a fast-paced environment.
- Works well under pressure and has a flexible work style.
- Excellent communication and receptive listening skills, with the ability to present complex ideas and solutions for all audiences.
- Demonstrated a history of operating with urgency, responsiveness, and client first focus
- Exposure to Knowledge Management methodologies is not required but is a plus
Diversity & Inclusion
A&M’s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.
Equal Opportunity Employer
It is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.
Unsolicited Resumes from Third-Party Recruiters
Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our Inclusive Diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.