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Manager, Knowledge Process Services

Location: Gurugram, India
Date Posted: Feb 18, 2025

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Description

Alvarez & Marsal, is seeking an enthusiastic, self-motivated KM Process Services Manager to join our Knowledge Management (KM) team. This role is part of a developing KM team and candidates will work in alignment with the US based KPS Manager in supporting tactical and repeatable knowledge management and content work for internal operations, supporting each KM pillar, and BU-driven services. The team specializes in process mapping and providing support services to stakeholders, including tracking and managing solutions for business units. The KM team is a growing capability that serves all global business at Alvarez & Marsal. The team has resources across the globe and is building a team based in India to support our growing capability set. 


Responsibilities - 

Align with the US based KPS Manager

  • Manage KPS Analyst resources and delegate tasks including:
  • Support services to business units
  • Sanitizing deliverables and proposals
  • Day to Day activities to support BU specific KM processes
  • Workload and status reporting/tracking
  • Engage with KPS Manager who is responsible for global KM Process work to ensure alignment of priorities and work assignments.
  • Engage with other internal stakeholders, to understand requirements and identify opportunities to support processes in further areas of the business.
  • Provide advice based on internal and external KM processes best practices.
  • Willingness to assist with day-to-day workload alongside team when necessary

Collaborate with other KM team members

  • Support Knowledge Management Business Partners, Support Global Intranet Digital Engagement and KM Technology team on initiatives to further build our global capability, including
  • document sanitization, tagging documents with metadata, cross posting content, content organization, reporting and analytics, search and discovery support, content quality assurances, document uploading, provide case study support, content migration, and automation support using Microsoft 365 and SharePoint.
  • Share knowledge of processes, approaches, methods, tools/platforms etc. with team colleagues, so it can be leveraged across the globe.
  • Provide insight into business needs, initiatives and end-user experience to help ensure global KM service offerings remain relevant and aligned to overall strategy

Grow KM knowledge and expertise

  • Identify internal and external KM trends and best practices; communicate and promote these to KM Team
  • Support the growth and evolution of the KM team at A&M by applying KM best practices in ways that best ensure the success of the KM support model.
  • As it relates to Knowledge Management practices, share, influence and encourage best practices and knowledge sharing throughout region and firm
  • General - Demonstrate a willingness to assist with tasks outside immediate key role requirements for the benefit of overall organizational success.

Diversity & Inclusion

A&M’s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.

Equal Opportunity Employer

It is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our Inclusive Diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

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