Location: Gurugram, India
Date Posted: Feb 4, 2025
Description
What we are looking for:
The position of IT Service Onboarding/Offboarding Specialist will be part of the core operations team to support all US and International users by email, telephone and/or remote tool for all operations related tasks. The specialist is responsible for understanding, interpreting all onboarding and offboarding requests, providing documentation and resolution for our internal knowledge base. Will provide diagnosis, resolution, or escalation to service desk team members, engineering and/or applications development groups using our incident management system. A candidate for employment must demonstrate both great customer service and partnership within the team. The candidate must be able to set an expectation level for an issue and deliver on that expectation, must be able to be self-sufficient and able to manage their own and team workload.
Responsibilities:
Perform User account management (Active Directory), perform administrative tasks (Office365)
Imaging + laptop configuration for new hires and utilizing incident knowledge base (ServiceNow)
Working with business operations leaders to achieve deliverables
Analyze, diagnose, document, resolve and, escalate issues raised by business or IT
Assist other departments within IT; engineering/service desk with applications/hardware
Respond to all user operations inquiries globally including primary office location Supported Applications: Support and troubleshooting include supporting: MS office 2016 - O365 Suites, Commvault, (Cisco Call Manager CUCM & WebEx), Active Directory, SharePoint, MS Teams, Shared Drive/Folder permissions, SCCM & Intune.
Experience and Qualifications:
College background in the technology field (Preferred)
3-5 years of support role experience in help desk support services (Preferable)
Proven background with customer service and able to handle stressful / time-sensitive situations
Fundamental understanding of PC hardware/software and connectivity components
Knowledge of Active Directory, Azure, Office 365 & Exchange (Working with distribution lists)
Excellent communication skills and relationship management
Ability to work in a team environment with global team members and time-zones
A&M’s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.
It is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.
Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our Inclusive Diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.