Asset Management Administrator

Alvarez & Marsal is a leading global consulting firm with over 9,000+ professionals based in 65+ locations around the world. A&M specializes in providing restructuring & turnaround management, performance improvement and corporate advisory services to companies, investors and stakeholders, across a wide array of industries. 

Job Description: 

An Asset Management Administrator is required to work with the wider IT department based in our Tampa office. The Asset Management Administrator will be responsible for all aspects of hardware asset management from requisition, tracking, stockroom audits and reporting, to disposal of laptop assets in line with IT security and governance standards.  In addition to the day-to-day operations and management of the lifecycle of laptop assets, you will be working closely with the finance team to ensure cost allocations are accurate.  You will also undertake staff on-boarding and off-boarding tasks ensuring correct hardware assignment, asset tagging, and collection of equipment for leavers as well as governing the lost/stolen policies to ensure adherence to company policy. 

 Main Responsibilities: 

• Maintain the IT Asset Register within ServiceNow. 

• Be the main IT point of contact for managing ServiceNow tickets for laptop requests and accessories. 

• Process Asset Management tasks relating to new hires, terminations, break/fix, receiving and disposal at asset end of life in a timely fashion. 

• Ensure that deliveries against POs are correct and any outstanding or incorrect orders are followed up or escalated. 

• Initiate requests for repairs, returns, and re-assignment of hardware to our end users ensuring all data is captured accurately. 

• Implementation of policies and standards governing damaged, lost, stolen, and replacement of laptop assets. 

• Work with the Finance team to ensure cost allocations are correct and up to date. 

• Work with the IT Teams on projects concerning the configuration of new equipment and disposals. 

• Undertake physical stockroom audits and cross reference against the asset register. 

• Record and facilitate stock management, goods in and goods out processing. 

• Manage Incident & Service Request Asset tasks in line with SLA and relevant policies. 

• Adhere to policy and workflows and suggest operational improvements where possible. 
   

 Essential Skills and Experience: 

• Previous experience using ServiceNow’s incident management/tracking system.  

• Demonstrable experience within a similar role. 

• Strong financial analytical skills and attention to detail. 

• An understanding of IT Asset Management lifecycle processes and controls. 

• Advanced problem-solving skills that can be applied to situations and problem resolution. 

• Advanced Microsoft Excel skills. 

• Strong all-around Microsoft Office skills. 

• Excellent customer service skills with the ability to interact with people at all levels. 

• Being an all-around team player, a people person, and able to work in an open fast paced environment. 

• Self-motivated and goal-oriented constantly looking to make improvements to drive efficiency. 

• Working with the wider IT department within A&M as needed 

• Ensure asset assignments to end-users is accurate 

• Record and facilitate stock management as needed 

• Conduct physical audits and reconcile ServiceNow as needed 

• Manage Incident and Service Request Asset tasks in alignment with SLA’s and relevant policies 

• Other duties as necessary to support the IT asset management team 

This is a fantastic opportunity to work for a professional services firm with a great work ethic and a positive attitude in developing employees to achieve their full potential. 

The salary range is $50,000-$60,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance.  Please ask your recruiter for details. 

Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings’ fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined from time to time as well as a 401(k) retirement plan. Provided the eligibility requirements are met, employees will also receive a discretionary contribution to their 401(k) from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click here for more information regarding A&M’s benefits programs.