IT Asset Management Administrator

Description

Please note that this role is a fully onsite role in our London office (Monday to Friday 9am-6pm)

About the firm:

Companies, investors and government entities around the world turn to Alvarez & Marsal (A&M) for leadership, action and results. Privately held since its founding in 1983, A&M is a leading global professional services firm that provides advisory, business performance improvement and turnaround management services. When conventional approaches are not enough to create transformation and drive change, clients seek our deep expertise and ability to deliver practical solutions to their unique problems.

With over 10,000 people providing services across six continents, we deliver tangible results for corporates, boards, private equity firms, law firms and government agencies facing complex challenges. Our senior leaders, and their teams, leverage A&M’s restructuring heritage to help companies act decisively, catapult growth and accelerate results. We are experienced operators, world-class consultants, former regulators and industry authorities with a shared commitment to telling clients what is really needed for turning change into a strategic business asset, managing risk and unlocking value at every stage of growth.

To learn more, visit: AlvarezandMarsal.com.

The team and role:

An IT Asset Management Administrator is required to work with the wider IT department based in our London office for assets in the UK & EMEA.

The IT Asset Management Administrator will be responsible for all aspects of hardware asset management from procurement, discovery and tracking, reporting, auditing, and renewals to disposal of assets in line with IT security and governance standards.  As well as owning the day-to-day operations and management of the lifecycle of assets, you will be working closely with the finance team to ensure cost allocations are accurate.  You will also undertake staff on-boarding and off-boarding tasks ensuring correct hardware assignment, asset tagging, and collection of equipment for leavers as well as governing the lost/stolen policies to ensure the adherence to company policy.

The successful candidate will be responsible for all aspects of hardware asset management including supplier management, requisitions, order management, asset assignments, and disposals. Managing the asset life cycle is required to support new hires, PC Refresh, growth and other needs for the business.

Additionally, this role will require you to work with our customers, Security for lost or stolen assets, Engineering for standards, Field Services for support and Finance to ensure cost allocations are accurate and other stakeholders as needed.

Maintaining the quality of our IT asset records for the UK & EMEA is a priority. Ensuring asset records and tickets received for requests are up to date. You will also undertake staff on-boarding and off-boarding tasks ensuring correct hardware assignment, asset tagging and collection of equipment for leavers.

This is a fantastic opportunity to work for a professional services firm with a great work ethic and a positive attitude in developing employees to achieve their full potential.

Main responsibilities:

• Working with the wider IT department within A&M as needed
• Support all aspects of hardware asset management from procurement, discovery and tracking, reporting, PC refreshes, and disposal activities in alignment with IT security and governance standards
• Ensure deliveries/receiving against PO’s are correct, resolve outstanding or incorrect orders
• Submit requisitions with re-sellers as needed to manage customer owned inventory
• Ensure asset re-assignments to end-users data is accurate
• Record and facilitate stock management as needed
• Conduct physical audits and reconcile Service Now as needed
• Manage Incident and Service Request Asset tasks in alignment with SLA’s and relevant policies
• Maintain accurate asset records in Service Now
• Coordination with internal IT operations and firm Finance to ensure cost allocations are accurate.
• Other duties as necessary to support the IT asset management team

Essential Skills and Experience:

• Demonstrable experience within a similar role.
• Strong financial analytical skills and attention to detail.
• An understanding of IT asset management lifecycle processes and tools.
• Experience in request fulfilment within an ITIL-based organization.
• Knowledge of general procurement procedures and policies.
• Knowledge and exposure to IT hardware such as mobile devices and laptops.
• Advanced problem-solving skills that can be applied to situations and problem resolution.
• Advanced Microsoft Excel skills.
• Strong all-around Microsoft Office skills.
• Excellent customer service skills with the ability to interact with people at all levels.
• Being an all-around team player, a people person, and able to work in an open fast paced environment.
• Self-motivated and goal-oriented constantly looking to make improvements to drive efficiency.
• Knowledge of Microsoft Licensing.
• Previous experience using an incident management/tracking system such as ServiceNow.

Diversity & Inclusion

A&M’s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.

Equal Opportunity Employer

It is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our Inclusive Diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.